Merchandise sold by Linke.hk is subject to a limited 7-day customer satisfaction policy and a limited 7-day DOA (dead-on-arrival) policy, effective from the original invoice date. The following terms and conditions apply:
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RMA Requirement for Returns
- All merchandise requires an RMA (Return Merchandise Authorization) number issued by Linke.hk for returns.
- RMA numbers are valid for 7 days, with a small allowance for shipping times.
- Merchandise returned without a valid RMA number will be refused and shipped back to the customer at their expense.
- Please allow 5 to 10 business days for testing and processing of refunds.
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Condition of Returned Merchandise
- Returned merchandise must not be physically damaged, including but not limited to damage caused by improper installation or overclocking.
- Physical alterations, such as unauthorized modifications or bent pins, are strictly prohibited.
- The following items are not eligible for returns, refunds, or exchanges:
- Special order products
- Notebooks, PDAs, televisions
- Retail box software, OEM software
- Computer games, video games, DVDs, CDs
- Products explicitly marked as "no returns" or carrying similar descriptions on their product pages.
- All products are eligible for the original manufacturer’s warranty. Customers are advised to contact the manufacturer directly for warranty claims.
- Fees, including "shipping and handling," insurance coverage, and "Rapid Replacement" fees, are non-refundable.
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Unopened Merchandise
- Unopened merchandise (excluding special order products or items labeled "No Returns" or similar) can be returned within 7 days under our customer satisfaction policy.
- Refunds will be issued based on the current market price of the product, provided the current market price is lower.
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Opened Merchandise
- Opened merchandise without original packaging or materials is not eligible for return.
- Opened merchandise with original packaging and materials may qualify for return under the 7-day customer satisfaction policy but will incur a 25% restocking fee.
- All returns must include all original parts and packaging materials; otherwise, the RMA will be rejected.
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LCD Products and Dead Pixel Policy
- LCD monitors and other LCD-based products (e.g., notebooks, cameras) adhere to the dead-pixel policy established by most manufacturers.
- A product with an LCD screen must have at least three (3) dead pixels to be deemed defective.
- For products with fewer than three dead pixels, customers should contact the manufacturer directly for additional warranty information.
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Warranty Beyond 14 Days
- All warranty coverage after 14 days will be handled directly by the product manufacturer.
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Right to Refuse Returns
- Linke.hk reserves the right to refuse any return or refund requests for merchandise.
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Price and Policy Changes
- Prices, specifications, and terms of offers are subject to change without notice.
- While every effort is made to ensure the accuracy of product information on the website, Linke.hk is not responsible for typographical or photographic errors.
- Linke.hk reserves the right to modify these terms and conditions at any time without notice.